Terms of Service

1. Acceptance of Terms

Welcome to ZipFlow ("ZipFlow," "we," "us," or "our"), the operator of the online service available at https://zipflow.site/. These Terms govern access to and use of our media compression, trimming, conversion, transcription, translation, and related software services (the "Service").

By creating an account, subscribing to a plan, or otherwise using the Service, you confirm that you are at least 18 years old, have read and understood these Terms, agree to the Privacy Policy, and are authorized to accept this agreement for yourself or any organization you represent. If you do not agree, do not use the Service.

2. Service Description

2.1 What ZipFlow provides

ZipFlow is an internet-delivered software service for processing video, audio, images, PDFs, documents, and subtitles. Available features and supported formats are described on the Service and may vary by plan.

2.2 Digital delivery

The Service and paid access are digital, intangible products. Subscription access is made available after payment confirmation. Because access is delivered immediately, refunds are subject to Section 7 and any non-waivable rights provided by applicable law.

2.3 Automated and third-party processing

Some transcription and translation features use automated models or external service providers. Results may be incomplete, inaccurate, or unsuitable for professional reliance. Availability can also be affected by those providers.

3. Accounts and Eligibility

You must provide accurate information and keep it current. You are responsible for protecting your credentials and for activity performed through your account. Do not share credentials or allow unauthorized access. Notify support@zipflow.site promptly if you suspect compromise. Keep your billing email valid so that you can receive service and renewal notices.

If you use ZipFlow for an organization, you represent that you have authority to bind that organization to these Terms.

4. Subscription Plans

ZipFlow offers a Free plan and monthly Basic, Pro, and Premium subscriptions. Current prices, monthly credit allowances, and features appear in the pricing section and at checkout. Subscription credits refresh when Waffo Pancake confirms activation or renewal; unused credits expire at the end of the billing period and do not roll over. Credits are not money, stored value, or a transferable asset. Failed processing tasks do not consume credits.

New subscriptions are monthly. Existing weekly, monthly, or yearly Pro subscriptions retain their agreed price, billing cycle, and allowance. This new catalog does not migrate or reprice existing subscriptions. To change plans, cancel renewal and wait until the paid period ends before choosing a new plan, or contact support. We do not currently offer automatic prorated upgrades.

We may introduce or change plans and features. Changes that affect an existing paid term will apply no earlier than the next renewal unless a change is required for security, law, or prevention of abuse.

5. Billing and Payment

5.1 Express automatic-renewal authorization

When you provide a payment method and subscribe, you expressly authorize ZipFlow and its payment processor, Waffo Pancake, to charge the price and applicable taxes shown at checkout each month for new subscriptions, or at the originally agreed interval for existing subscriptions. This authorization continues until you cancel under Section 6.

Your subscription automatically renews at the end of each billing period unless canceled before renewal. Before a yearly renewal, a reminder will be sent to the billing email associated with your account at least seven days in advance where technically and legally required. If the renewal price increases, we will provide advance notice and the new price will apply only on a future renewal.

5.2 Taxes and processor

Prices are displayed in USD unless checkout states otherwise and may exclude VAT, GST, sales tax, or similar charges. Waffo Pancake securely handles checkout, payment-card processing, taxes, renewals, transaction receipts, and eligible refunds. ZipFlow does not receive or store full payment-card numbers.

6. Cancellation Policy

6.1 How to cancel

You may cancel automatic renewal at any time through the online self-service flow: sign in, open the pricing section, and select Cancel current subscription. If self-service cancellation is unavailable, email support@zipflow.site from your registered address. The Service displays confirmation when an online cancellation request is accepted.

6.2 Effect of cancellation

• No charge will be made for a later billing period after cancellation takes effect.
• Paid access and the current allowance remain available through the end of the already-paid period, unless access is suspended for a serious Terms violation.
• Cancellation stops renewal; it does not automatically refund charges already paid. Refund eligibility is governed by Section 7.
• Account and transaction data are handled under the retention rules in the Privacy Policy.

7. Refund Policy

7.1 General rule

Because subscription access is delivered immediately, paid subscription fees are generally non-refundable except for the cases below or where applicable law gives you a non-waivable cancellation or refund right.

7.2 Eligible cases

• First-subscription guarantee: request a full refund within seven days after the first subscription charge if no more than 10% of that period's included credits have been consumed.
• Duplicate or incorrect charge: a verified duplicate or billing error will be refunded in full.
• Verified extended outage: if a ZipFlow-controlled failure prevents material use of the paid Service for more than 72 continuous hours, we may provide a proportional refund or an equivalent extension.
• Statutory rights: mandatory consumer rights, including any applicable EU or UK withdrawal right, remain unaffected. If you ask us to begin digital performance immediately, the law may reduce that right after performance begins.

7.3 Request process and exclusions

Email support@zipflow.site with the account email, Waffo Pancake transaction ID, and reason. We aim to acknowledge requests within two business days. Approved refunds are returned to the original payment method, normally within 5–10 business days after approval, subject to the financial institution.

Except where law requires otherwise, refunds are unavailable for consumed service, abusive or fraudulent use, accounts terminated for a serious violation, or yearly-plan requests made more than 30 days after the first yearly charge.

8. Billing Disputes

If you believe a charge is incorrect, contact support@zipflow.site before opening a chargeback so we can investigate. Include your account email and transaction ID, but never send a complete card number or card security code. We aim to respond within two business days and resolve verified errors within five business days.

9. Your Content and Intellectual Property

You retain ownership of files and text you submit and of processing results to the extent permitted by law. You grant ZipFlow a limited, non-exclusive, temporary license to host, copy, transform, and transmit that content only as necessary to provide, secure, troubleshoot, and improve the requested operation. We do not use private uploaded media to train public AI models without separate, express consent.

You must have all rights and permissions needed to submit the content. Processing does not transfer rights belonging to another person. ZipFlow branding, software, interface, and documentation remain the property of ZipFlow or its licensors.

10. Acceptable Use

You may use the Service only for lawful purposes. You must not:

• upload or process content that is illegal, fraudulent, defamatory, exploitative, or that infringes intellectual property, privacy, publicity, or other rights;
• create or distribute deceptive impersonation or deepfake media intended to mislead people about its source or authenticity;
• process sexual content involving minors or other content prohibited by child-safety laws;
• distribute malware, phishing material, attack tools, or content designed to evade security controls;
• probe, overload, scrape, reverse engineer, resell, or bypass access, credit, file-size, or security limits without written permission; or
• use automated output as professional legal, medical, financial, or safety advice without qualified human review.

11. Data, Privacy, and Security

Our Privacy Policy explains our collection, use, sharing, international transfer, security, retention, and deletion practices. Payment-card data is processed exclusively by the PCI-DSS-aligned payment processor Waffo Pancake and is not stored on ZipFlow servers. Uploaded source files are removed after processing; generated files are temporary and are automatically removed within 24 hours.

12. Disclaimers and Limitation of Liability

12.1 Service disclaimer

To the maximum extent permitted by law, the Service is provided "as is" and "as available." We do not promise uninterrupted operation, compatibility with every file, preservation of every metadata field, or fitness for a particular purpose. Compression and conversion may change quality or compatibility; keep an independent copy of source files.

12.2 Automated-output disclaimer

Transcriptions, translations, optical character recognition, and other automated outputs may be inaccurate, incomplete, or outdated. Review results before publication or reliance. Do not treat them as legal, medical, financial, or other professional advice.

12.3 Liability limit

To the maximum extent permitted by law, ZipFlow will not be liable for indirect, incidental, special, consequential, exemplary, or punitive loss, or loss of data, profits, or opportunity. ZipFlow's total liability arising from the Service will not exceed the amount you paid to ZipFlow during the 12 months immediately before the event giving rise to the claim. Nothing in these Terms excludes liability that cannot legally be excluded.

13. Term and Termination

These Terms apply while you access or use the Service. We may suspend or terminate access for a serious Terms violation, fraud, security risk, non-payment, or legal requirement. Where reasonably possible, we will provide notice and an opportunity to remedy. If we discontinue a paid Service for reasons unrelated to your breach, we will provide a proportional refund for any prepaid, unusable remainder.

You may stop using the Service at any time and may request account deletion through support@zipflow.site. Subscription cancellation must also be completed under Section 6 to stop future renewal.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws applicable to the ZipFlow service operator, without overriding mandatory consumer protections that apply where you live. Before starting formal proceedings, contact support@zipflow.site and allow 30 days for a good-faith attempt to resolve the dispute. You may also use any consumer dispute forum that applicable law makes available to you.

15. General Terms and Changes

We may update these Terms. For a material change, we will post the revised version and provide at least 14 days' advance notice by account email or a prominent Service notice, unless a shorter period is required for law or urgent security. The effective date and version will be updated above. Continued use after the effective date constitutes acceptance.

If any provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not assign your rights without our consent; we may assign these Terms as part of a reorganization or sale while preserving applicable protections. These Terms and the Privacy Policy are the entire agreement concerning the Service.

16. Contact

Service operator: ZipFlow
Website: https://zipflow.site/
Customer support: support@zipflow.site
Handled requests: General support, billing, refunds, cancellation, legal, privacy, and security matters
Online cancellation: Available from the pricing section after sign-in
Support hours: Monday–Friday, 09:00–18:00 UTC+8